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It’s last rites for the book

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Five years ago I independently published my first book. I did so largely because I like to play with new technology and publishing a book allowed me to try digital ‘print-on-demand’ technology. ‘POD’ promised to greatly simplify and reduce the cost of book production. I won’t be retiring, or even snacking, on proceeds from the [...]

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Global customer service is no customer service

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I’ve just had another of those messy customer service experiences that only serve to remind us just how diminished the concept of customer service has become. And why global customer service is not the way to go, despite the ever increasing trend towards it. The general situation was one we are all far too familiar [...]

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Why saints and science shouldn’t mix

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ABC television’s Q&A program earlier this week started with discussion about the canonisation of Mary MacKillop and ended with debate about climate change. Which of these topics do you think the following response, from Greg Hunt, the shadow minister for climate action, environment and heritage was in relation to? “I think the answer for me [...]

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Why yelling at the football is good for you

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Excuse me while I BIRG. It’s been a busy few weeks of escape, eustress and esteem-building. Now, my team having claimed the ultimate prize in Australian sport, the AFL premiership, I need to take the time to relax and, well, BIRG. “What the …?” I hear you say. Let me explain. BIRGing is the term [...]

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Celebrating the unexpected in a wash’n’wear world

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There is nothing quite like watching – and being a part of – the chaos of modern life when things don’t quite go to plan. So it is in the aftermath of last Saturday’s drawn AFL Grand Final. After two hours of the toughest, most high pressure and most entertaining Australian Rules football you will [...]

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From hung parliaments, big things grow

And so a decision has been made. Australia’s next federal government will be a rainbow alliance of reddish Labor, green Greens and three independents of unknown but varied hue. Sounds unworkable? Superficially, yes. But only if you look at politics with an Australian perspective. In fact this new arrangement promises to give local politics a [...]

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Jamie Oliver’s Political Revolution?

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For the last few weeks our family has been engrossed by Jamie Oliver’s Food Revolution, in which the ever-energetic British chef takes on the might of the entrenched American diet in the small city of Huntington, West Virginia. Its ‘David and Goliath’ meets Super Size Me as Jamie seeks to reprogram what would seem to [...]

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Invisible victims of an invisible disaster

What must it feel like to be the invisible victim of an invisible disaster? Natural disasters are a part of life. At least they become so for the many people around the world who find themselves affected by one. Whether storm or fire, flood or earthquake, there can be nothing worse than find your life [...]

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The real reason behind this soporific election campaign

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During what must be the world’s most boring election campaign ever, like many I’ve got to thinking about the reasons why Australian politics as reached this low, low point. Some blame the 24 hour media cycle. Some blame faceless back room hatchet men. Some blame a singular lack of imagination on all sides. I have [...]

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Three reasons why modern elections drive me nuts

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I’m very lucky. I live in a healthy democracy in which politicians always abide by the umpire’s decision. In which bent politicians are outnumbered by stupid ones, rather than the other way around. In which, with a modicum of common sense, I can say what I like.  In which the greatest imposition on my liberty [...]

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Defence brings down the Socceroos and the PM

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A Socceroo’s World Cup exit before breakfast and a new prime minister before morning tea. What a day. Of course, many pundits will be quick to draw parallels between these two events … so I might as well get in early and join them. For mine, the two events are linked by a single concept: [...]

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